Contact Us

Contact Us

You may get a faster response if you use our Live Chat Help located at the bottom corner.

Phone: 0800 227 484
Fax: 0800 001 477
Email Address:
Postal Address: P O Box 11187, Ellerslie, Auckland 1542

We are open during standard business hours:

Monday:         8.00am – 5.00pm
Tuesday:         8.00am – 5.00pm
Wednesday:   8.00am – 5.00pm
Thursday:       8.00am – 5.00pm
Friday:            8.00am – 5.00pm

Unfortunately, we do not operate on Public Holidays.

All supporting documents must be received no later than 2.00pm in order for us to process your application on the same day.

If you apply for a loan over the weekend, your application will be reviewed on the following business day.

Repayment problems?

Click here for assistance on what to do.


Please click here to make a complaint.

Financial Hardship application

Please click here to request a hardship application form.

You can contact our independent disputes resolution scheme operated by Financial Services Complaints Ltd (“FSCL”) and approved by the Ministry of Consumer Affairs.

FSCL may be contacted at:
Phone:  0800 347 257

There is no cost for you to use the services of FSCL.

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